Up to 700 jobs under threat at two North West call centres

Up to 700 workers from two call centres working for home shopping retailer Shop Direct are in danger of losing their jobs, a recent news report in the local media has been able to reveal.

Webhelp, which operates the call centres on behalf of the company, said it is proposing to close a site in Bolton by next spring and shut its Aintree operation by spring 2017.

The decision is expected to mean Webhelp UK’s workforce operating on the Shop Direct account will reduce from 1,162 to 470 over the next 18 months.

David Turner, chief executive officer of Webhelp UK, said: "Consumer behaviour is continuously changing and as a digital retailer on a journey to becoming world-class, Shop Direct needs to be confident it can continue to anticipate the ways in which customers will want to communicate with its brands in the future."

Restructuring or closure is never a good time for employees and the respective companies’ HR departments, but Time & Attendance North West can help firms navigate easier through these troubled times.

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If you’d like to find out more about the extensive range of solutions supplied by Time & Attendance North West, just contact us, we’ll be more than happy to answer any question or query you might have.